Refunds & cancellations

Made to order

Most products on Baklyn are baked to order. Once a baker has started preparing your order, cancellations may not be possible. Always check lead time on the product page before you checkout.

Cancelling an order

If you need to cancel, contact the baker through your order details as soon as you can, or reach Baklyn support from your account. Early requests — before baking begins — are more likely to be accepted. Baklyn may mark an order cancelled or refunded after review with the baker.

Refunds

Refunds may apply when an order is cancelled before fulfilment, when the baker cannot complete the order, or when there is a clear fulfilment issue (wrong item, serious quality problem reported promptly with photos where helpful). Approved refunds are processed back to the original payment method when payments are enabled; timing depends on your bank or wallet.

What usually is not refundable

• Change of mind after baking has started
• Custom text, design, or flavour choices you approved
• Delays caused by incomplete address or unreachable phone at delivery
• Allergen issues you did not note when those details were available

How to raise an issue

Open the order in your account, describe the problem, and include photos if relevant. We coordinate with the baker to resolve fair outcomes. Consumer rights under Indian law still apply where they cannot be waived.

Related

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